Technical Excellence

Ongoing technical training
+ Experienced supervision
+ Office support

=Top service for YOU

Our company is committed to the technical excellence of the service we provide you and, therefore, require our 'champion' technicians to attend regular training sessions. Besides the technician who actually does the repair, American Dream Services Heating and Cooling has highly competent and experienced field supervisors who, although you may never see, provide valuable backup to the technician. So, should a second opinion ever be required about a technical question, you don’t have to worry because the technician has highly qualified expertise to bring to each call.

Also, additional backup is available in the office to support the field technician on your job. Should a question arise about prior work performed for you, or if a part needs to be special ordered, the technician needs only to call to access that help.

When you combine all of this with the thoroughly stocked service vehicles, the cutting edge communication technology, the ‘family friendly’ service people and the rigorous employment screening, you can understand why we call the person who we deliver to your door a 'champion' technician.

The HVAC industry has struggled to combine a variety of technical skills and knowledge into a standard testing program that represents the entire industry. NATE changes all that. As an independent, non-profit coalition of industry leaders, NATE - North American Technician Excellence - provides comprehensive, nationwide testing and certification for HVAC technicians.

As a result, many groups benefit. Consumers' opinions of the HVAC industry are raised. The supply of qualified technicians grows. And technicians themselves have a reason to reach higher and take even more pride in the job they do. Everyone with a stake in the industry reaps the rewards.

Who Benefits from NATE?

Consumers
As NATE's momentum builds, consumers have good reasons to trust in the NATE-certified technicians: peace of mind, better system efficiency (and lower utility bills), comfort, and cost savings.

Technicians
Quality begins at the individual level. With NATE certification under their belts, technicians are finally recognized and rewarded for their expertise. Certification provides the competitive edge needed to succeed in installing and servicing today's sophisticated heating and cooling equipment. And as consumers gain awareness of NATE, the image of the entire industry - and those who work in it - soars.